INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
While we make every effort to ensure product accuracy, slight variations may occur due to factors like lighting and screen resolution. Rest assured, we aim to deliver the closest possible match to the product pictured. If you have any concerns upon receiving your order, please don't hesitate to contact our customer service team for assistance.
Where can I view my sales receipt?
You can view your sales receipt in your account under the "Order History" or "Purchase History" section. If you made a purchase as a guest, please check the email associated with your order for a copy of your receipt. If you need further assistance, feel free to contact our customer support team.
How can I return an item?
To return an item, please follow these steps:
- Log in to your account and navigate to the "Order History" or "Purchase History" section.
- Locate the order containing the item you wish to return and select the option to initiate a return.
- Follow the prompts to select the reason for your return and
- choose whether you'd like a refund, exchange, or store credit.
- Print the return label provided or arrange for the item to be picked up by our shipping partner.
Pack the item securely in its original packaging and include any accessories or documentation. - Drop off the package at your nearest shipping location or schedule a pickup.
- Once we receive the returned item and process your request, you will be notified via email regarding the status of your return and any applicable refunds or credits.
If you have any questions or need further assistance, please don't hesitate to contact our customer support team. We're here to help!
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